Refund Policy

Last updated: August 29, 2026

1. Overview

All products on DigiVaults are digital and delivered instantly after purchase. Because of this, refunds are evaluated on a case-by-case basis rather than offered automatically for change-of-mind purchases.

2. Refund-Eligible Cases

You may be eligible for a refund if:

• The file(s) you received are corrupted, incomplete, or fail to download after multiple attempts.
• The product delivered is significantly different from its listing description.
• You were charged more than once for the same order due to a payment error.
• The product was found to violate DigiVaults' content or licensing standards after purchase.

Eligible refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Cases

Refunds are generally not provided for:

• Change of mind after a successful download.
• Incompatibility with software or systems not stated as a requirement in the listing.
• Lack of technical knowledge to use the purchased product (e.g. code snippets, Excel formulas).
• Requests submitted after the 7-day window.

4. How to Request a Refund

To request a refund:

• Go to Account → Orders and select the relevant order.
• Click "Request Refund" and describe the issue in detail.
• Our support team may ask for screenshots or additional information to verify the issue.

5. Processing Time

Approved refunds are processed within 5–10 business days, and will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

6. Seller-Specific Terms

Some sellers may set their own refund conditions for specific products (for example, "no refunds on bulk license packs"). These terms are shown on the product listing page and take precedence where clearly stated.

7. Disputes

If you disagree with a refund decision, you may escalate the request through our support team for a secondary review. We aim to resolve all disputes fairly and transparently for both buyers and sellers.

8. Contact Us

For refund requests or questions about this policy, please visit our Contact page or reach out through your account's Orders section.